Weatherization Basics
Lead Safe Weatherization
Environmental Hazards
Job Safety for Weatherization
Essential Customer Service

Customer Expectations

Professionalism on Job Sites
Construction Basics
Building Performance Institute Inc.

Essential Customer Service

Working in other people's homes takes a strong awareness of what a home means to its occupants, and demands that workers make a deliberate effort to be considerate and responsive. Weatherization workers do not need to develop advanced sales skills, but they do need to cultivate a basic level of respect for customer privacy and property, as well as a degree of self-awareness on jobsites.

The course will conclude with a final exam which requires a score of 80% or better to pass.

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